Privacy Policy
Tulani respects your privacy. This notice explains how personal information may be handled when you use our website, contact us or arrange a stay at Tulani Boutique Lodge or Tulani Manor Lodge.
INFORMATION YOU PROVIDE
When you make an enquiry or booking, we may receive your name, email address, telephone number, travel dates, guest details and information you choose to include in your messages. Information may be provided by you or by a booking platform, travel agent or person arranging a stay on your behalf.
Please provide only information relevant to your enquiry or reservation. If essential details are missing, we may be unable to respond or arrange your booking.
HOW YOUR INFORMATION IS USED
Personal information may be used to answer enquiries, arrange and manage reservations, communicate about your stay, maintain business records and meet applicable legal obligations. Where consent is required for a particular use, it should be obtained before that use.
SERVICE PROVIDERS AND EXTERNAL PLATFORMS
Information may be shared with the relevant lodge team and service providers where needed to handle enquiries, reservations, website services or legal obligations.
Our website is hosted on Wix and links to external booking platforms. Services such as Google Maps and WhatsApp may process information when you use them. Their own privacy notices and terms also apply. Some service providers may process information outside South Africa.
COOKIES AND WEBSITE TECHNOLOGY
Cookies and similar technologies may support website functionality, security and visitor preferences. Depending on the services enabled, they may also support website measurement or marketing.
You can manage cookies through your browser settings and use any cookie choices provided on the website. Blocking some cookies may affect website functions.
KEEPING PERSONAL INFORMATION
We aim to handle personal information responsibly and take reasonable steps to protect it. No online service can guarantee complete security.
Information is retained for as long as reasonably needed for its purpose, including applicable legal, accounting and record-keeping requirements. Please contact us if you have questions about information held in connection with your enquiry or stay.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may request access to your personal information, ask for inaccurate information to be corrected, request deletion where permitted or object to certain uses. Where a use relies on your consent, you may withdraw that consent. You may also ask to stop receiving direct marketing communications.
We may need to verify your identity before releasing or changing personal information. You can also raise a privacy complaint with South Africa's Information Regulator.
Information Regulator complaint guidance
CONTACT US
For a privacy question or request, email info@tulani.co.za or call +27 73 787 9724. Please tell us which lodge your enquiry concerns so that it can be directed appropriately.
UPDATES TO THIS NOTICE
This notice may be updated as our services or information-handling practices change. The latest published version will be available on this page.